Product Application Technical Services
We offer long-term application technical services for our products, aiming to assist you in swiftly resolving the following application issues, accelerating product development, shortening development cycles, and reducing development risks and costs:
- EMC Compliance Issues: Ensuring products meet electromagnetic compatibility standards.
- Overall System Performance Issues:
- Jitter Improvement: Optimizing the system to reduce or eliminate jitter phenomena.
- Precision Enhancement: Improving system repeatability and absolute accuracy, and conducting overall system precision calibration.
- Operating Speed Enhancement: Enhancing system operating speed to meet application requirements.
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Control and Communication Issues:
- Protocol Stack Development: Supporting the development and integration of protocols such as EtherCAT, CANopen, and Modbus.
- Motion Control Optimization:Enhancing motion control performance for more precise operations.
- Communication Anomaly Diagnosis:Identifying and resolving anomalies in the communication process..
- Overall System Fault Diagnosis: Comprehensive analysis and diagnosis of system faults, providing solutions.
- High-Precision Encoder Installation Guidance and Diagnosis: Offering installation guidance for high-precision encoders and conducting diagnostics to ensure their proper operation.
- Overall System Design Guidance: Providing professional advice for system design to optimize overall performance.
Remote Services and Projects:
| Service Item |
Basic Service Price (USD) |
| Remote Firmware Upgrade |
100 per unit per instance |
| Remote Fault Diagnosis |
500 per instance |
| Protocol Analysis and Packet Analysis |
500 per instance |
Testing Services:
| Testing Item |
Facility / Location |
Type |
Basic Service Price (USD) |
Domestic Travel Expenses |
| High and Low Temperature Reliability Test for Joints |
Shenzhen Institute of Metrology and Quality Inspection |
Measurement |
2500 per test |
— |
| Absolute/Repeat Positioning Accuracy (Single Module) |
Shenzhen Institute of Metrology and Quality Inspection |
Measurement |
2500 per test |
— |
| Fault Diagnosis |
— |
Diagnostic |
1500 per day |
800 per day |
On-Site Support
(Engineer Deployment) |
— |
Technical Support |
1500 per day |
800 per day |
Additional Notes:
- The cost of international travel is determined based on the specific location and scope of the service.
- Customers requiring customized testing services are advised to contact us for further consultation.
